The role of the security officer is increasingly taking on more diverse and complex challenges, necessitating different skills and training. It is no longer acceptable to simply monitor and patrol the area you work at. Good customer service is becoming not only a more desired trait among potential security guards, it is becoming a standard. As a Security professional, you are more often than not one of the first people at your organization a visitor, or potential business partner will come into contact with. If you are the face of the company, it is essential that you represent your employer in the best possible way, and that can start with non-verbal communication.

Many studies have shown that the majority of communication is non-verbal. We pick up cues from those we interact with, and that can determine our expectation of a response. Right off the bat, your appearance matters. In a matter of seconds, someone will decide for themselves whether or not you’re a true professional based on your the first impression. They are not going to read your resume or ask about your work experience; instead, they’re going to see you, hear you, and immediately make a judgment call if you should be taken seriously. Make sure your uniform or suit is well pressed, your shirt is tucked in, and you are properly groomed. Your physical appearance is the first thing people notice, so make sure you look professional.

Outside of your uniform, the next most important non-verbal communicator is your eyes. Eye contact demonstrates that you are listening, as well as that you are focused on the person with whom you are dealing. Maintaining eye contact will convey respect, and confidence. Unless directed otherwise, try to maintain an appropriate smile when dealing with customers or visitors. You want to convey that they are in a safe, and welcoming atmosphere. Try to also be mindful of the little unconscious gestures your body language conveys, which most often come from your arms and hands. fidgety hands, or playing with an object such as a pen while speaking, can convey nervousness, and as a security professional, you always want to appear confident, and assertive. Are you someone that does this? It may not be intentional, but it something people notice, and something you can correct with not only being mindful, but avoiding natural temptations to look elsewhere or fidget. These are just a few examples of nonverbal cues a security professional should be aware of when carrying on a conversation within the normal scope of duties. Also, it is very important to keep in mind the different personalities and cultural norms one might encounter when interpreting nonverbal cues. It would be beneficial to research the basic cultural guidelines of different backgrounds, especially when dealing with members of the opposite gender.

Effective communication skills must be learned and practiced on a continuous basis, as good communication skills are an integral part of the security officer’s daily duties. Anybody can hear something, but listening is truly a skill. When you project a professional image, and conduct yourself in an appropriate manner, you make yourself, and the organization you work for look better, and people will certainly take notice. Outside of your uniform, the next most important non-verbal communicator is your eyes. Eye contact demonstrates that you are listening, as well as that you are focused on the person with whom you are dealing. Maintaining eye contact will convey respect, and confidence. Unless directed otherwise, try to maintain an appropriate smile when dealing with customers or visitors. You want to convey that they are in a safe, and welcoming atmosphere. Try to also be mindful of the little unconscious gestures your body language conveys, which most often come from your arms and hands. fidgety hands, or playing with an object such as a pen while speaking, can convey nervousness, and as a security professional, you always want to appear confident, and assertive. Are you someone that does this? It may not be intentional, but it something people notice, and something you can correct with not only being mindful, but avoiding natural temptations to look elsewhere or fidget. These are just a few examples of nonverbal cues a security professional should be aware of when carrying on a conversation within the normal scope of duties. Also, it is very important to keep in mind the different personalities and cultural norms one might encounter when interpreting nonverbal cues. It would be beneficial to research the basic cultural guidelines of different backgrounds, especially when dealing with members of the opposite gender.